This outlines our policy on logging, retention of those logs and anonymity while using the Metahuman VPN Service and Site.
No Logs while using the Service
METAHUMAN VPN guarantees a strict no logs policy for METAHUMAN VPN Services, meaning that the METAHUMAN VPN Service is provided by an automated process, and your activities while using it are not monitored, recorded, logged, stored or passed to any third party. We do not record, store or transmit connection timestamps, session information, used bandwidth, traffic logs, queries, IP addresses or other data while connected to the VPN Service. However, to limit the number of simultaneous sessions of an active user, an algorithm keeps their username and the timestamp of the last session status while the session is active. This data is wiped within 5 minutes after the session is terminated. There are no ways to connect an account from the Site to an account on the Service. Credentials for the Service are randomized and not visible to anyone but the User and no information is sent to the Site from the Service. METAHUMAN VPN does not condone or endorse any unlawful, illicit, criminal or fraudulent activities perpetrated by using the METAHUMAN VPN Services. Therefore, METAHUMAN VPN reserves the right to suspend or terminate an account in case any violation of the Terms of Service becomes apparent. As METAHUMAN VPN protects and respects customer privacy, it does not log or track their activity in any way. However, in the eventuality that METAHUMAN VPN would find out about an offense outside of those means (i.e. a customer would notify METAHUMAN VPN of them having done so), it would have the right to suspend or terminate the account.
Logs while using the Site
While browsing the Site, METAHUMAN VPN temporarily stores visitor IP addresses to help mitigate fraud. These are removed within 24 hours unless the same IP has 3 failed transactions with similar e-mail addresses. Errors happen, if you believe your order was declined in error, please reach out to support.
Changes to Metahuman VPN's No-Log Policy
METAHUMAN VPN continually strives to implement new technologies and processes to better protect you, your privacy and your use of the METAHUMAN VPN service. As a result, changes to this No Log Policy may be made by METAHUMAN VPN from time to time. In no event will these changes result in the degradation of any of the security measures designed to protect you from unauthorized disclosure, as such measures are described in this policy.
If you have any questions, comments or feedback about our No Log Policy please contact us at [email protected]