We have been sent a DMCA takedown request from our DC Partner VULTR. This affects All our endpoints with them.The Seattle WireGuard endpoint is currently down while we re-image and re-evaluate. Please do not use our services for illegal activities. By doing so, you are breaching our Terms of Service.September 19th , 13:39 PST
Heartbeat alerted to authentication timeouts. Database errors started at 18:39, resolved 19:07.September 12th , 19:23 PST
All Authentication servers and Hatchling/Private OpenVPN endpoints have been updated. All connections working as expected.
Please accept my deepest apologies for the errors and the length of time to resolve. I'll be adding a month of credit to every account for the downtime. Thank you so much for your patience!
-James C. Founder & CEO
Issue identified. Combination across fleet. Mix between CRL read errors and VPN endpoints unable to send credentials to auth servers AND/OR DNS errors not allowing lookup. Patch tested and being pushed at 12:30PM PST.September 11th , 12:04 PST
Our OpenVPN endpoints are experiencing some downtime. Investigating with DC partners. Thanks for your patience!September 10th , 09:41 PST
We are consolidating our resources and removing a total of 9 servers from our endpoint list. These are the least frequently used and in most cases, haven't had a connection (aside from maintenance) in months. Agreed that this IS a bit drastic, but we are taking a step back to evaluate our platform, user and investor feedback. We hope to have these locations back shortly.
Thank you for your patience and understanding!
-James C., Founder and Owner.
All WireGuard endpoints updated to 1.0.20210606.August 23rd , 09:21 PST
We've completed testing of WireGuard 1.0.20210606 with AzireVPN's edits. We'll be deploying starting at 7AM today. ETA 3 hours.August 23rd , 06:00 PST
All endpoints updated to OpenVPN 2.5.3August 22nd , 15:54 PST
We've completed testing of OpenVPN 2.5.3 and will be deploying today in rolling restart fashion (waiting for connections to end) starting at 12:00.August 22nd , 10:00 PST
Hardware replacement complete.July 8th , 19:06 PST
OpenVPN Hillsboro, Oregon #1 endpoint is currently down for hardware maintenance. (CPU overheating). ETA 3 hours, 17:00 PSTJuly 8th , 14:00 PST
Re-Image complete and all accounts have been restored (except those moved to other endpoints). Apologies for the delay! We had to communicate our intentions and go over/re-establish our DMCA contract with our DC partner VULTR. Tracker and P2P blocking will be upgraded across all endpoints. Privacy for our users is our top priority and will be kept intact.
We are having to re-image this endpoint to uphold our DMCA agreement with our DC Partner VULTR. Our services are for increasing your privacy on the web, not for breaking the law. We are moving forward with upgraded P2P traffic blocking on all endpoints in the United States and other countries that respond to DMCA requests. Please don't ruin this for the people that NEED it.
Maintenance complete. Updated DNS for website. Please use new profiles for Seattle, WA #2 endpoint that have the new IP. Thanks for your patience!June 5th , 10:57 PST
DC Partner HyperExpert is setting up a new subnet/. ETA 2 hours for new.June 5th , 08:00 PST